Salesforce B2B Solution Architect Exam Guide

The Salesforce B2B Solution Architect Exam and Program provide a comprehensive certification path for individuals who possess the knowledge, skills, and experience to architect and drive multi-cloud B2B solutions that deliver exceptional business value for customers. This program is designed to validate the expertise of B2B Solution Architects in leveraging various Salesforce products, including B2B Commerce, Sales Cloud, Service Cloud, Marketing Cloud, and more, to accomplish key outcomes that form the foundation of multi-cloud experiences.

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The B2B Solution Architect Exam is a rigorous assessment that evaluates candidates on their ability to model customers through their businesses, recognize customers as a single unified view across multiple records, drive transactional data capabilities across a multi-cloud customer experience, and maintain data consistency and cardinality while ensuring a unified customer view. By successfully passing this exam, B2B Solution Architects demonstrate their proficiency in guiding companies on a multi-cloud solution journey, advocating for best practices in implementation, and selecting the most suitable multi-cloud product features to align with a company's vision and business value goals.

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To prepare for the exam, candidates are recommended to have hands-on experience with B2B Commerce and other relevant Salesforce products, complete training courses, engage in self-study, and explore the B2B Solution Architect Certification Trail and Trailmix. The program emphasizes the importance of a combination of practical experience and comprehensive knowledge in order to maximize the likelihood of success. With this certification, B2B Solution Architects can showcase their expertise in delivering strategic business value and driving successful outcomes through multi-cloud B2B solutions on the Salesforce Customer 360 Vision and Platform.

 

Who is it for

The Salesforce B2B Solution Architect certification is intended for individuals who have knowledge, skills, and experience in architecting and driving multi-cloud B2B solutions that deliver business value for the customer. This certification is suitable for professionals who work with various Salesforce products such as B2B Commerce, Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Revenue Cloud, Salesforce Field Service, Einstein Automate, Experience Cloud, Tableau CRM, and Mulesoft.

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The certification is designed for individuals who can model customers through their businesses, subsidiaries, and collective identities, and recognize customers as a single unified view across all records. They are proficient in driving transactional data capabilities (sales, service, marketing, commerce) across a multi-cloud customer experience and maintaining data consistency and cardinality while ensuring a unified customer view.

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B2B Solution Architects with this certification demonstrate business leadership by guiding companies on a multi-cloud solution journey, emphasizing differentiating customer experiences. They have expertise in driving successful outcomes by advocating for multi-cloud implementation considerations and best practices based on their knowledge of use-case delivery spanning the Salesforce Customer 360 Vision and Platform. These architects provide technical leadership by selecting the appropriate multi-cloud product features that align with a company's vision and business value goals.

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In summary, the Salesforce B2B Solution Architect certification is intended for individuals who possess the necessary knowledge, skills, and experience to architect and drive multi-cloud B2B solutions, and who can provide guidance and strategic business value to customers in various enterprise architecture viewpoints.

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Key capabilities expected from the candidate include:

1. Strong Solution Architect Experience: Candidates should have 4-5 years of experience as a Solution Architect, demonstrating a deep understanding of bridging business needs with technical implementations to deliver tangible business value for customers. They should be proficient in overseeing requirements gathering conversations, translating technical details to a business audience, and supporting the overall vision for business solutions.

2. Technical and Business Acumen: B2B Solution Architects should possess a combination of technical expertise and business acumen. They should be able to identify the role of third-party systems within a customer's processes and data needs, inform customers and implementation teams about best practices and considerations, and drive customer experience solutions based on prioritized use cases and confirmed success criteria.

3. Multi-Cloud Solution Design: Candidates should have the ability to design end-state solution architectures that align with customer requirements and goals. They should provide customers with options and a phased approach to reach the desired end state, while also ensuring integration best practices, testing scenarios, and appropriate technology layers are implemented. B2B Solution Architects should have a strong command of multi-cloud use cases and be able to create a common language to describe them and their successful implementation.

4. Project Management and Leadership: Effective project management and leadership skills are essential for B2B Solution Architects. They should guide implementation teams through multi-cloud integration best practices, oversee the implementation process, and be able to revise or redirect plans as needed. Strong communication and collaboration skills are crucial for working with diverse stakeholders and driving successful project outcomes.

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By possessing these key capabilities, a Salesforce B2B Solution Architect candidate is well-equipped to architect and deliver multi-cloud B2B solutions that meet customer needs, drive business value, and ensure a successful implementation process.

 

Purpose of this Exam Guide

The purpose of this Exam Guide for the Salesforce Certified B2B Solution Architect exam is to assist candidates in assessing their readiness to successfully pass the certification exam. It serves as a comprehensive resource that provides valuable information about the exam's target audience, recommended training and documentation, and a detailed list of exam objectives. The primary goal of this guide is to support candidates in their preparation efforts and enhance their chances of achieving a passing score on the exam.

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By outlining the target audience, the guide helps candidates determine if they possess the necessary knowledge, skills, and experience required to take the B2B Solution Architect exam. It provides a clear understanding of the specific role and expertise expected from a Salesforce B2B Solution Architect.

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Additionally, the guide offers insights into the recommended training and documentation that candidates should engage with to enhance their knowledge and proficiency in the relevant subject areas. It emphasizes the importance of a combination of on-the-job experience and self-study, highlighting the significance of practical application and continuous learning.

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Furthermore, the exam guide provides a comprehensive list of exam objectives, outlining the specific areas of knowledge and skills that candidates should focus on during their preparation. By aligning their study efforts with the exam objectives, candidates can ensure they are covering the necessary content and acquiring the required competencies.

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Overall, the purpose of this Exam Guide is to serve as a valuable resource and roadmap for candidates, helping them evaluate their readiness, plan their preparation strategy, and ultimately succeed in obtaining the Salesforce Certified B2B Solution Architect certification.

 

About the Exam

This section provides important details about the Salesforce B2B Solution Architect exam, which is designed to evaluate candidates' knowledge and skills in the field of B2B solution architecture.

• Exam Content: The exam consists of 60 multiple-choice/multiple-select questions and 4 non-scored items. These questions cover a wide range of topics related to B2B solution architecture, testing candidates' understanding and ability to apply their knowledge in real-world scenarios.

• Time Allotted: Candidates are given a total of 120 minutes to complete the exam. It is important to manage time effectively and allocate sufficient time for each question to ensure a thorough understanding of the requirements and provide accurate responses.

• Passing Score: To obtain the Salesforce B2B Solution Architect certification, candidates must achieve a minimum passing score of 58%. This passing score reflects their proficiency in B2B solution architecture concepts and their ability to apply them effectively in practical situations.

• Registration Fee: Candidates are required to pay a registration fee of USD 400, along with applicable taxes as required by local law. This fee covers the administrative costs associated with the exam registration process.

• Retake Fee: In case a candidate does not pass the exam on their first attempt, a retake fee of USD 200, plus applicable taxes, will be charged for subsequent attempts. It is advisable to thoroughly prepare and utilize available resources to increase the chances of passing the exam on the first try.

• Delivery Options: The exam can be taken either as a proctored exam at a designated testing center or as an online proctored exam. Candidates have the flexibility to choose the delivery option that suits their convenience and preferences.

• References: During the exam, candidates are not allowed to reference any hard-copy or online materials. The exam is designed to assess their knowledge and skills without external resources.

• Prerequisite: The Salesforce B2B Solution Architect exam has a prerequisite requirement. Candidates must hold the Salesforce Certified Application Architect certification. In addition, candidates are expected to have completed other prerequisite certifications, including Platform App Builder, Platform Developer I, Data Architect, and Sharing and Visibility Architect. These certifications demonstrate the candidate's foundational knowledge and expertise in Salesforce technologies and concepts.

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By understanding the key details outlined above, candidates can adequately prepare for the Salesforce B2B Solution Architect exam. It is recommended to thoroughly study the exam objectives, engage in hands-on experience, complete relevant training courses, and leverage additional resources to enhance knowledge and skills in B2B solution architecture.

 

Recommended Training and References

To ensure success in the Salesforce B2B Solution Architect exam, candidates are advised to engage in a comprehensive preparation process that includes a combination of hands-on experience, training courses, Trailhead trails, and self-study. The following training resources and references are highly recommended:

1. Study for the B2B Solution Architect Certification Trail: This trail is specifically designed to help candidates prepare for the B2B Solution Architect exam. It covers various topics related to B2B solution architecture, providing in-depth knowledge and practical insights. Candidates should thoroughly study the content and complete all the modules to gain a strong foundation in the subject matter.

2. B2B Solution Architect Certification Trailmix: The B2B Solution Architect Certification Trailmix is a curated collection of Trailhead trails, modules, and projects that focus on B2B solution architecture. It provides a structured learning path and hands-on exercises to enhance understanding and proficiency in the subject. Candidates should explore the different resources in the Trailmix and complete the recommended activities to reinforce their knowledge.

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It is important to note that these self-study materials serve as valuable resources for exam preparation. Candidates should leverage them to gain a deeper understanding of the exam objectives, familiarize themselves with B2B solution architecture concepts, and practice applying their knowledge in practical scenarios.

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In addition to the recommended training resources, candidates may also find it beneficial to explore other Salesforce documentation, whitepapers, and case studies related to B2B solution architecture. These additional references can provide further insights, real-world examples, and best practices that can enhance the candidate's knowledge and expertise in the field.

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By engaging in hands-on experience, completing training courses, and utilizing the recommended self-study materials and additional references, candidates can enhance their readiness and increase their chances of success in the Salesforce B2B Solution Architect exam.

 

Exam Outline

The Salesforce B2B Solution Architect exam evaluates a candidate's knowledge and skills in various areas related to B2B solution architecture. Candidates are expected to have hands-on experience with multiple Salesforce products, including B2B Commerce, Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Revenue Cloud, Salesforce Field Service, Einstein Automate, Experience Cloud, Tableau CRM, and Mulesoft. The exam objectives and their respective weightings are as follows:

Discovery and Customer Success: 25%

• Articulating the business needs, value, and vision of the customer to support desired business outcomes

• Defining the future blueprint architecture of a B2B multi-cloud Salesforce solution

• Determining the incremental steps required to reach the recommended future end state

Data Governance and Integration: 26%

• Defining data flows and methods to connect systems within a complex data architecture

• Developing strategies for data migration and synchronization across systems in a multi-cloud B2B solution

• Designing sharing and visibility models for customer personas and business requirements

• Implementing data governance practices to meet business requirements

Design: 29%

• Creating functional and technical solutions aligned with business objectives and Salesforce standards

• Recommending appropriate Salesforce multi-cloud or AppExchange solutions

• Assessing design options, associated risks, and criticality to select the optimal solution

• Facilitating stakeholder acceptance of the design document

Delivery: 12%

• Planning strategies to deliver B2B multi-cloud solutions effectively and efficiently

• Ensuring clear understanding and alignment from business requirements to delivered configuration

• Demonstrating solution capabilities to stakeholders through effective demos

Operationalize the Solution: 8%

• Enabling stakeholders to effectively manage the implemented solution

• Identifying opportunities to improve the B2B multi-cloud solution for ongoing business benefits

• Facilitating solution adoption to maximize business value

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By thoroughly preparing and demonstrating proficiency in the exam objectives, candidates can showcase their expertise as Salesforce B2B Solution Architects.